Questions & Answers
Frequently Asked Rental Questions are Answered Below...
1
A:
1. Pull out the bottom filter case.
2. Separate the carbon filter ③ and HEPA filter ④ from the pre filter.
3. Replace them with new filters.
4. Place them back into the filter case.
5. For the VK 103: Repeat the process for the top filter case.
6. Press the UP button on the Display for at least 5 seconds, to reset the Filter timer to zero.
2
A: This is dependent on the frequency of use and the environment the system is run in. 6000 hours of operation is an average estimate.
3
A: Indoor air quality sensors on the devices will light the lamp red on the Filter LED of the control panel indicating that the filters need to be cleaned and replaced.
4
A: There are no UV risks associated with the devices in use. The UV reactor chambers and fans are sealed to ensure there is no risk of harm and UV exposure.
5
A: Mintie Rentals website accepts Credit Cards for payment including Visa, MasterCard and American Express. Please contact us for other options.
6
A: If you are in the LA area, we can arrange for a will call at 777 North Georgia Avenue, Azusa, CA 91702. A scheduled appointment will be required between 8:00 am and 4:00 PM for a pick up. The Virus killer must be transported in an enclosed van or similar vehicle for safe, weatherproof transport.
7
A: No, delivery fees for pickup and delivery are in addition to the rental and are paid for at the time of the rental purchase.
8
A: Contact Mintie at support@mintie.com or call us at (844) 464-6843 for coordinating a return shipment.
9
A: It is responsibility of the renter to return the product in the same condition as when it was first rented.
10
A: In most cases, yes. Incidental damage may be covered by the Damage Waiver. For complete details on our rental policies, please refer to the Terms & Conditions outlined in the provided Rental Agreement.
11
A: Determined by Product selection and shown in cart.
12
A:
13
A: Contact Mintie at support@mintie.com or call us at (844) 464-6843.
14
A: User manual can be viewed or downloaded https://radic8.com/wp-content/uploads/VK-102-VK-103-User-Manual-220V.pdf
15
A: The virus Killer should only be plugged into 120V power outlet.
16
A; Contact Mintie to purchase a replacement at support@mintie.com or call (844) 464-6843.
17
A: 30 Mile radius of Azusa, CA.
18
A: $300.00 for delivery and pickup combined.
19
A:
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